Delivery & Exchanges

Thank you for shopping at Nextywweus.com. We want to ensure a smooth and satisfactory experience for our customers, which is why we have provided detailed information regarding our delivery and exchanges policies. If you have any further questions or concerns, please contact us at [email protected].

Delivery:

a. Processing Time: We strive to process and ship your order as quickly as possible. Please allow 3 business days for order processing before shipment.

b. Shipping Methods: We offer various shipping options to cater to your needs, including standard shipping and expedited shipping. The available shipping methods will be displayed at the checkout page.

c. Shipping Cost: The shipping cost will be calculated based on the selected shipping method and your shipping address. The exact shipping cost will be displayed during the checkout process before you confirm your order.

Tracking:

a. Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the progress of your package through the designated shipping carrier’s website.

b. Please allow some time for the tracking information to be updated, as it may take a short period for the carrier to process and update the status of your shipment.

Exchanges:

a. We understand that selecting the perfect pair of shoes is important. If you need to exchange your purchased item for a different size or color, please follow our Exchange Policy guidelines.

b. Exchanges are subject to availability. If the desired item is not available, we will process a return and provide a refund or store credit as per our Return Policy.

c. To initiate an exchange, please contact our customer support team at [email protected]. We will guide you through the process and provide instructions on returning the item and placing a new order for the desired item.

Return Policy:

a. If you are not completely satisfied with your purchase, we offer a hassle-free return policy within 7 days from the date of delivery.

b. To qualify for a return, the item must be in its original condition, unworn, and with all original packaging and tags intact.

c. Please review our detailed Return Policy on our website for step-by-step instructions on how to initiate a return and receive a refund or store credit.

Return Shipping:

a. For eligible returns, the customer is responsible for the return shipping cost, unless the return is due to a manufacturing defect or an error on our part.

b. We recommend using a trackable shipping service to ensure the safe return of the item. We are not responsible for lost or damaged items during the return shipping process.

Refunds and Store Credits:

a. Once your returned item is received and inspected, we will process your refund or issue a store credit based on your preference.

b. Refunds will be issued to the original payment method used during the purchase. Please allow a reasonable processing time for the refund to be reflected in your account statement.

c. Store credits will be provided in the form of a unique code that can be applied towards future purchases on our website.

We value your satisfaction and aim to provide exceptional service at Nextywweus.com. If you have any further inquiries or require assistance with delivery or exchanges, please don’t hesitate to contact us. Thank you for choosing us as your destination for women’s shoes.